Quality Management Vision: To create a pre-eminent, fit-for-purpose quality management system that is fully integrated into the organisation’s Management Standards, focused on customer service and dedicated to achieving excellence through continuous improvement.
2014 saw further progress on implementing a quality management system (QMS) for EFSA with the following highlights:
- a strongly positive opinion of the quality (defined by the criteria scientific rigor, timeliness and clarity in communication) of EFSA’s scientific outputs by the External Review Working Group (ERWG);
- a strongly positive opinion of the quality (defined by the criteria fitness for purpose and clarity in communication) of EFSA’s scientific outputs by DG SANTE;
- start of the roll-out of a QMS to Resources & Support (RESU) and Communications (COMMS) Departments.
The target remains to achieve a fully integrated ISO 9001:2008 compatible QMS for the whole organisation by the end of 2016.